Operations, Manager
At Bank of the West, our people are having a positive impact on the world. We're investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people's lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we're a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth Job Description Summary Manages directly through subordinates, operational activities for a large single functional unit or multiple sections within an assigned group (CBG, NFG, RBG, WMG, Legal & Compliance, Risk Management, Finance & Administration) Responsible for creating and maintaining processes that achieve a high level of operational efficiency while maintaining proper internal controls to meet the changing business needs. Works on moderately complex issues and projects. Essential Job Functions Responsible for managing the operational activities on a variety of sections including those of high complexity and risk, to maximize productivity, efficiency and cost effectiveness. Reviews, analyzes and makes recommendations to the design and implementation of operational activities for a large single functional unit or multiple sections within an assigned group. Exercises administrative control over the functions and activities of the sections, including budget. Communicates and interprets operations performance, quality standards and goals for assigned sections. Monitors and adjusts the daily workflow to ensure that operational commitments are met. Formulates, plans, and organizes new projects that will enhance the bank's customer service capabilities; reduce costs; and contribute to the bank's cost savings initiatives. May review and revise service agreements both internally and externally. Other Job Duties Performs other duties as assigned. Qualifications Required Experience Requires 8-10 years' minimum prior relevant experience in a Financial Services operational middle/back office capacity with an emphasis on fixed income securities settlements, custodial services, wire settlements, wholesale funding, and public deposit collateralization. Strong leadership skills - leading by example in supporting our goal to make Bank of the West the best place to work. Team work Experienced in the financial instrument lifecycle downstream general ledger accounting including debits/credits related to purchases, redemptions, and principal/interest payments and its impact on financial statements. Knowledge of Fedwire Securities/Funds and DTC settlement systems Ability to monitor and adjusts the daily workflows to ensure that operational commitments are met in a timely and efficient manner. Understands management approaches such as work scheduling, prioritizing, coaching and process execution. Proven experience in staff development, job performance management and organizational development Proven track record and ability to establish milestones and meet objectives Great communications skills both verbal and written to effectively communicate with all levels within the organization Ability to make the complex simple Treasury & Capital Markets Ops Oversees / manages processes:
includes monitoring, reporting, and planning/executing process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups within Bank of the West. Oversees the Program's adherence to enterprise policies and guidelines as it applies to consumer privacy requirements Collects, analyzes and measures process data to initiate sustainable business practices and procedures and for reporting to senior leadership and executives, as well as regulators; review data for trends and gaps in the process that may require additional review Resolves complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalates breakdowns in the process by asking the right questions and identifies/ involves the right stakeholders to correct breakdowns and/or ensures issue is on track for resolution Owns escalation process around fulfillment issues Maintains formal process documents (e.g. procedures, workflows and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams). Maintains, validates, and updates key reference tools for the program Prepares management reports for various key stakeholders (CCO, CRO, LOB execs, Customer Experience, CDO) Develops any required program strategy; supporting the implementation of the tools and processes necessary to support Privacy initiatives upon completion of the assessment and Roadmap Equal Employment Opportunity Policy Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran. Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Salary Range:
$80K -- $100K
Minimum Qualification
Operations ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
includes monitoring, reporting, and planning/executing process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups within Bank of the West. Oversees the Program's adherence to enterprise policies and guidelines as it applies to consumer privacy requirements Collects, analyzes and measures process data to initiate sustainable business practices and procedures and for reporting to senior leadership and executives, as well as regulators; review data for trends and gaps in the process that may require additional review Resolves complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalates breakdowns in the process by asking the right questions and identifies/ involves the right stakeholders to correct breakdowns and/or ensures issue is on track for resolution Owns escalation process around fulfillment issues Maintains formal process documents (e.g. procedures, workflows and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams). Maintains, validates, and updates key reference tools for the program Prepares management reports for various key stakeholders (CCO, CRO, LOB execs, Customer Experience, CDO) Develops any required program strategy; supporting the implementation of the tools and processes necessary to support Privacy initiatives upon completion of the assessment and Roadmap Equal Employment Opportunity Policy Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran. Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Salary Range:
$80K -- $100K
Minimum Qualification
Operations ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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