Account Management Operations Administrator
3.
6 Quick Apply 7 hours ago Full Job Description Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence.
Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.
The Account Management Operations Administrator is a key role within the Enterprise Account Management group.
The AM Ops Administrator will be responsible for account management support to assist with moves, adds, changes, billing requests and account administrative tasks.
The AM Ops Administrator will also be responsible for assisting with training, sales forecasting, account research, productivity, CRM maintenance and other support functions specific to the account management organization.
Core duties and responsibilities include the following:
Develop an in-depth knowledge of Five9's core products, services, and sales tools and utilize this knowledge to successfully provide sales support and increase effectiveness of the account management organization Review contracts, order entry, billing analysis, manage service requests with other departments, and provide other functions as requested by members of the Mid-Market and Enterprise Account Management teams and Five9 Customers in a timely manner Collaborate with Sale Operations and Analysts to address contract and sales order issues or concerns and to ensure the timeliness of contract review/order processing Be the floater Account Managers for AM's who are OOO by serving as a point of contact for Key Customers and assisting with orders, escalations, and continuing project momentum Requirements:
2
years experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role Ability to discuss, understand, and work within complex projects and processes Proven ability to manage multiple projects at a time while paying strict attention to detail Excellent verbal and written communications skills Must be self-directed and self-motivated BA/BS degree or higher Learn more about our Employee Benefits offerings and other perks here.
#LI-Remote #LI-CM1 Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.
The more inclusive we are, the better we are.
Five9 is an equal opportunity employer.
View our privacy policy https:
//www.
five9.
com/pt-pt/legal.
California residents, view our Privacy Notice here:
https:
//www.
five9.
com/legal/candidatenoticeca.
- Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Quick Apply 7 hours ago Full Job Description Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence.
Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.
The Account Management Operations Administrator is a key role within the Enterprise Account Management group.
The AM Ops Administrator will be responsible for account management support to assist with moves, adds, changes, billing requests and account administrative tasks.
The AM Ops Administrator will also be responsible for assisting with training, sales forecasting, account research, productivity, CRM maintenance and other support functions specific to the account management organization.
Core duties and responsibilities include the following:
Develop an in-depth knowledge of Five9's core products, services, and sales tools and utilize this knowledge to successfully provide sales support and increase effectiveness of the account management organization Review contracts, order entry, billing analysis, manage service requests with other departments, and provide other functions as requested by members of the Mid-Market and Enterprise Account Management teams and Five9 Customers in a timely manner Collaborate with Sale Operations and Analysts to address contract and sales order issues or concerns and to ensure the timeliness of contract review/order processing Be the floater Account Managers for AM's who are OOO by serving as a point of contact for Key Customers and assisting with orders, escalations, and continuing project momentum Requirements:
2
years experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role Ability to discuss, understand, and work within complex projects and processes Proven ability to manage multiple projects at a time while paying strict attention to detail Excellent verbal and written communications skills Must be self-directed and self-motivated BA/BS degree or higher Learn more about our Employee Benefits offerings and other perks here.
#LI-Remote #LI-CM1 Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.
The more inclusive we are, the better we are.
Five9 is an equal opportunity employer.
View our privacy policy https:
//www.
five9.
com/pt-pt/legal.
California residents, view our Privacy Notice here:
https:
//www.
five9.
com/legal/candidatenoticeca.
- Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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