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Manager- Learning & Development

Company Name:
24 Hour Fitness USA, Inc.
The Manager of Learning and Development is the liaison between functional departments and training dissemination. Work in affiliation with the Human Resources (HR), Legal, field and corporate leadership and serve as a primary resource on all training formats and materials. Coordinate and integrate team and individual efforts to build positive professional relationships with both club and corporate partners. Apply technical, theoretical, and managerial skills to plan, develop, implement, manage, and maintain all training materials: including both online (eLearning) and written formats.
ESSENTIAL DUTIES & RESPONSIBILTIESEstimated % of Time Spent
Support training needs of all departmentsIdentify learning needs and performance gaps for both field and corporate team member training.Ensure training activities are aligned with the company mission, vision, values, business process and overall company strategies.Create innovative learning tools through use of technology and various other techniques.Coordinate and facilitate training efforts between corporate departments/leaders and clubs.Build and maintain effective relationships with corporate and field business partners.Develop robust communication plans in support of training initiatives to field and corporate audiences including executive summaries for leadership.Maintain close contact with training users to assess effectiveness of training content and materials. Develop, implement, and maintain tracking of team member training, partnering with the business as needed.Work closely with outside vendors and business partners to maximize contributions and achieve business objectives.45%Program and project managementDevelop project plans and timelines for learning initiatives. Manage/monitor projects within the established timeline and budget. Coordinate, integrate, and facilitate the efforts of the individual, team, corporate function, and other resources associated with training projects. Direct, control, administer, and regulate owned training projects. Develop and maintain consistent adherence to training formats and tools.Manage vendor relationships and partner with Talent Management Systems for implementation and change management processes. 45%Miscellaneous Perform other duties as required.10%Total100%
ORGANIZATION RELATIONSHIPSReports to the Senior Director, Talent Development, and frequently partners with field and corporate leadership, including: President of clubs, Regional Vice Presidents, District Managers, Club Managers, Department Heads, Information Technology, Human Resources, and Club Operations.
REQUIRED QUALIFICATIONS Knowledge, Skills & AbilitiesExcellent interpersonal skills.Excellent communication skills: written, oral, and presentation.Comprehensive knowledge of training processes, tools and technology.Able to manage multiple projects under tight timelines, within budget. Able to effectively organize and prioritize multiple tasks.Able to lead and facilitate multiple activities and resources.Flexible and adaptable in fast-paced, ever-changing business environment.Technical writing skills.Able to facilitate dynamic training to groups large and small.Computer proficiency with advanced skills in Word, Excel, Outlook, and Power Point.Minimum Educational Level/CertificationsBachelors degree.Minimum Work Experience and Qualifications5+ years of learning and development experience in a multi-unit business model.Travel RequirementUp to 10% local and domestic travel required.
PREFERRED QUALIFICATIONS Educational Level/CertificationsBachelor of Arts or Science in related area. Certification in technical design or training.

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