Customer Service Associate

Novitex Enterprise Solutions delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction.
Summary of Position:
The Customer Service Associate will be based in our San Ramon, CA client location.
The ideal candidate will be an integral part of our talented team, supporting our continued growth.
Duties and Responsibilities:
Process Incoming/Outgoing Packages on the Data Entry Line using Star Receiver Prepare shipments for mailing when required.
Verify and correct undeliverable mail using available tools.
Maintain all logs and reporting documentation as required.
Receive and log all incoming items, letters and packages, including certified, registered, return receipt, Federal Express and DHL.
Keep CSLA/TL advised of associate or employee moves/requests, and other related matters.
Act as a point of contact for customers regarding day-to-day operations.
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude Demonstrate flexibility in satisfying customer demands in a high volume, production environment Make recommendations on equipment in need of repair or replacement.
Open service request as required Ensure adherence to business guidelines, safety & security procedures Provide coverage for the Customer Service Counter Cross train in other areas i.
accountable/central mail

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