Senior Business System Specialist
Requisition ID # 51067
Job Category :
Information Technology
Job Level :
Individual Contributor
Business Unit:
Electric Operations
Job Location :
San Ramon
Department Overview
The men and women of Electric Operations ensure the delivery of safe and reliable electric service
to our customers. Electric Operations is responsible for every aspect of PG&E's electric distribution
and transmission operations, including planning, engineering, maintenance and construction, asset
management, business planning, restoration and emergency response.
Position Summary
The Business Systems Specialist, Senior will be responsible for administering the project management system called Unifier. This entails creating new user accounts, managing project roles, managing security permissions, and end user support. The incumbent may also partner with business process owners and systems end users to define system requirements, coordinate user acceptance testing and to consult on new technologies & features that may contribute to business process efficiencies. The incumbent will prepare and deliver business users' system needs to Information Technology and represents user needs in the development of functional specifications. They may also analyze solution design and related work products and validate that they satisfy business requirements through such methods as user testing. Lastly, the senior position may assist with more technical aspects of system configuration and integration such as business process design, system integration, and system reporting.
Job Responsibilities
- Support organization as a subject matter expert in Unifier by providing help desk support for department supported Business Processes
- Develop and manage trainings to enhance knowledge and job skills for vendors and construction managers
- Assist Management supporting key department initiatives such as system development, training and focused campaigns/initiatives including process improvements
- Research and data analysis; compile and prepare weekly reports for upper management
- Handle moderately complex user issues that arise with supported systems and tools. Address most calls independently, escalates the more complex problems to senior peers.
- Analyze and document moderate complexity business processes and information needs.
- Coordinate requirements and deliverables with IT/Lead BSS.
- Provide timely and professional responses to IT or user inquiries. Escalate as appropriate.
- Participate on teams that develop requirements for the business needs solution.
- Contribute to business case development
- Participate in UATs and perform quality reviews of test results.
- May perform various additional activities, such as user-based application testing, scope presentations, user support, etc.
- May be mentored by more Senior team members.
- Analyze and propose solutions with some supervision.
Qualifications
Minimum:
BA/BS in Business, Engineering, Construction Management, Computer Science/Information Systems, etc. or equivalent work experience.
Desired:
- PL SQL would be a plus
- System/process configuration (design)
- Knowledgeable about the business requirements process.
- Detail oriented, analytical, good oral and written communication skills.
- Ability to work with different teams across disciplines and levels.
- Understands general business processes of department(s) supported.
- Proven customer facing skills and the ability to effectively communicate at both a high-level and a technical level
- Subject Matter Expert with Primavera, (P6, Unifier) or other program management tools
- Expert analytical problem solving and decision-making skills to develop comprehensive software system solutions.
- Demonstrated expertise in MS Office (Excel, Project, PowerPoint, and Word)
Estimated Salary: $20 to $28 per hour based on qualifications.
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