Business Analyst
Job Summary Reporting to the Sr.
Analyst of Club Operations, the Business Analyst is primarily responsible for preparing daily, weekly and monthly reports while formulating detailed analyses summarizing club performance in key performance indicators.
The Business Analyst will familiarize themselves with operating procedures and policies in the clubs so they can effectively analyze opportunities in club performance and provide recommended solutions through data-driven decision making.
The Business Analyst provides insights and results to the leadership team supporting key business objectives.
The position has technical and business knowledge in Labor modeling, staffing planning, and scheduling tools as applicable for reporting and analytic purposes.
ESSENTIAL DUTIES &
Responsibilities:
Analysis (40%) o Analyze key performance indicators and develop outlier reporting to support improvement in achievement of company objectives.
o Analyze areas of opportunities to modify existing club process and capitalize on untapped revenue opportunities and expense optimization.
o Take results and create executive summaries targeting change initiatives aimed at improving the member experience and/or company revenue goals.
o Support in the development and implementation of budget models.
o Review of significant expense invoices for accuracy.
Reporting (40%) o Produce and run standardized daily, weekly monthly reports.
o Load and maintain accurate data within the primary field reporting system.
o Ensure data accuracy.
o Modify reports as business requirements change.
o Make recommendations for improvements to ensure accuracy of internal processes and increase efficiencies in reporting.
o Convert manual excel reporting into Microsoft Access to create efficiencies where applicable.
o Ad Hoc reporting and analysis as assigned.
Field Support and Projects (20%) o Work with field and club leadership to understand processes and policies within club operations.
o Manage compliance issues related to CPR/AED o Support in identification of reporting needs based on changes to the business and implementation/development of reporting solutions o Develop outlier reporting to help field leadership focus efforts on correcting business opportunities in the areas that provide the greatest return.
o Support the field by responding to field inquiries.
o Other duties as assigned by management.
ORGANIZATION RELATIONSHIPS:
The Business Analyst reports to the Senior Analyst - Club Operations as part of the Operations team and has regular interaction with a cross-functional team within and outside of the organization.
This position does not have any direct reports.
REQUIRED
Qualifications:
1) Knowledge, skills & abilities:
o Strong Microsoft Excel skills including v-look up formulas, complex macros, and the ability to modify through VBA.
o Intermediate to Advanced Microsoft Access skills including creation of new databases, importing data from other applications and developing complex queries.
o Ability to analyze complex problems, make decisions within the scope of authority and to recommend effective action.
o Ability to organize work, set priorities, meet critical deadlines and complete assignments with minimal supervision.
o Intermediate experience in other Microsoft software, e.
g.
, Word, PowerPoint and Outlook.
o Knowledge of CRM and database applications.
o Skills in exercising resourcefulness in meeting and resolving problems.
o Ability to develop and maintain effective working relationships with those contacted in the course of the work.
o Ability to use initiative and sound independent judgment in the course of undertaking assigned responsibilities.
o Ability to speak and write effectively including preparation of clear concise records and reports.
o Ability to manage projects from start to finish.
o Extended working days and some weekend work may be required.
o Requires extended hours of computer work.
o Occasional travel may be required.
2) Minimum certifications/educational level:
o 4-year degree from an accredited college in Business, or equivalent experience.
3) Minimum
Experience:
o 1
years of experience in analytics.
o Intermediate skills in Excel.
o Process improvement experience a plus 4) Physical Requirements:
o Will be required to travel both by car and plane.
o May be required to work beyond typical business hours.
Disclaimers
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job.
This is not intended to be an exhaustive list of all the responsibilities, duties and skills required.
The incumbent may be expected to perform other duties as assigned.
This job may be reviewed as duties and responsibilities change with business necessity.
COMPLIANCE & INTEGRITY:
Consistently supports compliance and Workplace Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and 24 Hour Fitness' policies and procedures.
All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.
SERVICE & QUALITY:
In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by 24 Hour Fitness as well as specific departmental/organizational initiatives.
Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to member and team members, contracted providers and vendors.
WORKPLACE SAFETY:
In addition to defined working conditions and physical requirements, employees are accountable for working safely; following established policies & procedures; and reporting all injuries and hazards to their supervisor immediately.
Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment.
Salary:
$12.
61 - $22.
56.
Estimated Salary: $20 to $28 per hour based on qualifications.
Analyst of Club Operations, the Business Analyst is primarily responsible for preparing daily, weekly and monthly reports while formulating detailed analyses summarizing club performance in key performance indicators.
The Business Analyst will familiarize themselves with operating procedures and policies in the clubs so they can effectively analyze opportunities in club performance and provide recommended solutions through data-driven decision making.
The Business Analyst provides insights and results to the leadership team supporting key business objectives.
The position has technical and business knowledge in Labor modeling, staffing planning, and scheduling tools as applicable for reporting and analytic purposes.
ESSENTIAL DUTIES &
Responsibilities:
Analysis (40%) o Analyze key performance indicators and develop outlier reporting to support improvement in achievement of company objectives.
o Analyze areas of opportunities to modify existing club process and capitalize on untapped revenue opportunities and expense optimization.
o Take results and create executive summaries targeting change initiatives aimed at improving the member experience and/or company revenue goals.
o Support in the development and implementation of budget models.
o Review of significant expense invoices for accuracy.
Reporting (40%) o Produce and run standardized daily, weekly monthly reports.
o Load and maintain accurate data within the primary field reporting system.
o Ensure data accuracy.
o Modify reports as business requirements change.
o Make recommendations for improvements to ensure accuracy of internal processes and increase efficiencies in reporting.
o Convert manual excel reporting into Microsoft Access to create efficiencies where applicable.
o Ad Hoc reporting and analysis as assigned.
Field Support and Projects (20%) o Work with field and club leadership to understand processes and policies within club operations.
o Manage compliance issues related to CPR/AED o Support in identification of reporting needs based on changes to the business and implementation/development of reporting solutions o Develop outlier reporting to help field leadership focus efforts on correcting business opportunities in the areas that provide the greatest return.
o Support the field by responding to field inquiries.
o Other duties as assigned by management.
ORGANIZATION RELATIONSHIPS:
The Business Analyst reports to the Senior Analyst - Club Operations as part of the Operations team and has regular interaction with a cross-functional team within and outside of the organization.
This position does not have any direct reports.
REQUIRED
Qualifications:
1) Knowledge, skills & abilities:
o Strong Microsoft Excel skills including v-look up formulas, complex macros, and the ability to modify through VBA.
o Intermediate to Advanced Microsoft Access skills including creation of new databases, importing data from other applications and developing complex queries.
o Ability to analyze complex problems, make decisions within the scope of authority and to recommend effective action.
o Ability to organize work, set priorities, meet critical deadlines and complete assignments with minimal supervision.
o Intermediate experience in other Microsoft software, e.
g.
, Word, PowerPoint and Outlook.
o Knowledge of CRM and database applications.
o Skills in exercising resourcefulness in meeting and resolving problems.
o Ability to develop and maintain effective working relationships with those contacted in the course of the work.
o Ability to use initiative and sound independent judgment in the course of undertaking assigned responsibilities.
o Ability to speak and write effectively including preparation of clear concise records and reports.
o Ability to manage projects from start to finish.
o Extended working days and some weekend work may be required.
o Requires extended hours of computer work.
o Occasional travel may be required.
2) Minimum certifications/educational level:
o 4-year degree from an accredited college in Business, or equivalent experience.
3) Minimum
Experience:
o 1
years of experience in analytics.
o Intermediate skills in Excel.
o Process improvement experience a plus 4) Physical Requirements:
o Will be required to travel both by car and plane.
o May be required to work beyond typical business hours.
Disclaimers
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job.
This is not intended to be an exhaustive list of all the responsibilities, duties and skills required.
The incumbent may be expected to perform other duties as assigned.
This job may be reviewed as duties and responsibilities change with business necessity.
COMPLIANCE & INTEGRITY:
Consistently supports compliance and Workplace Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and 24 Hour Fitness' policies and procedures.
All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.
SERVICE & QUALITY:
In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by 24 Hour Fitness as well as specific departmental/organizational initiatives.
Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to member and team members, contracted providers and vendors.
WORKPLACE SAFETY:
In addition to defined working conditions and physical requirements, employees are accountable for working safely; following established policies & procedures; and reporting all injuries and hazards to their supervisor immediately.
Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment.
Salary:
$12.
61 - $22.
56.
Estimated Salary: $20 to $28 per hour based on qualifications.
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